SHIPPING & RETURNS

Shipping

Same day pickup for Melbourne Metro deadline is 1.30pm EST

All other orders will be next day delivery for Melbourne Metro

Regional Victoria delivery can be up to 3 working days

Interstate TAS, ACT, NSW & Adelaide 2 – 3 working days

Queensland 3 – 4 working days

Western Australia & Northern Territory 3 – 5 working days

All orders are delivered by Couriers Please

Insurance is covered within all freight costs

Returns & Refunds Policy

DOA – Dead on arrival products will be immediately replaced once product has been returned to head office (Thornbury store). If product is not in stock we order a replacement. Any damaged goods on arrival must be evaluated upon return to store. Claims for damaged goods must be made within 2 days of purchase via Email or Telephone.

RIO Sound & Vision will accept product returns and provide you with an exchange voucher, refund or repair where: 1.a The product is faulty or is not of merchantable quality, or 2.a The product is not fit for its intended purpose, or 3.a The product does not match the sample or our description; and Conditions You must present your Rio Sound & Vision register receipt or other adequate proof of purchase.

Please note, in the case of electrical* and electronic products*, Rio Sound & Vision may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. If the product is determined to be faulty, not of merchantable quality, not fit for purpose or not matching a description or sample Rio Sound & Vision will offer a repair, exchange voucher or refund.

If you cannot present your Rio Sound & Vision register receipt or other acceptable proof of purchase Rio Sound & Vision reserves the right not to offer a refund or exchange. In the case of electrical* and electronic products* Rio Sound & Vision will be happy to refer you to the manufacturer's customer service hotline for assistance with operating difficulties or product repairs. The manufacturer's customer hotline number should be included with the information supplied with your product.

For your convenience, links to our manufacturers' websites are listed on the Rio Sound & Vision website www.rio.com.au and available in store. Where you seek a refund for any item that was purchased as part of a 'deal', Rio Sound & Vision may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.

Operating difficulties If you are experiencing operating difficulties with electrical, electronic or other similar products we recommend you first contact the manufacturer's customer hotline before returning the product. Many operating difficulties can be quickly solved with the right advice. The manufacturer's customer hotline number should be included with the information supplied with your product. For your convenience, links to our manufacturers' websites are listed on the Rio Sound & Vision website www.rio.com.au and available in store. Rio Sound & Vision reserves the right to Assess the condition and age of returned goods prior to offering a repair, exchange or refund.

This may result in a repair, exchange or refund being refused. Please note: Your original Rio Sound & Vision register receipt is the best form of proof of purchase Refunds will be issued using your original payment method Refunds will not be provided for the purchase of gift vouchers. Gift vouchers are not redeemable for cash.

To be eligible to receive a refund, any accessories and manuals supplied with product must be included. All of our products are sold with a full Australian Manufacturers Warranty. The terms of each warranty are specific to each manufacturer and vary depending on the product. Most manufacturer warranties provide protection against defects or faults for at least 12 months RIO does not accept any or refund claim for any goods after 2 days from date of purchase.

Please note a $20 cancellation fee applies to all online orders to cover processing and administration costs.

Warranty Disclaimer

RIO Sound and Vision Installations cannot be held responsible for programming functionality limitation due to incompatibility or restriction of products provided by customer.

Warranty is void if any person, other than employee of RIO Sound and Vision tampers with or attempts to repair or correct any alleged problem incurred.

Installation does not cover acts of god or other occurrences beyond the control of RIO Sound and Vision.

RIO Sound and Vision cannot warrant installations involving any type of wall will not result in cracks on the wall.

RIO Sound and Vision reserves the right to terminate your warranty if you change, alter or modify the equipment we installed or its settings or configurations.

Service can also be denied if dangerous or unhealthy conditions are present including possible code violations.

Any un-installation services provided, RIO Sound and Vision shall not be responsible for repairing any damage or changes made to your residence.

Warranty is void if any product that fails or is damaged as a result of improper storage, misuse, neglect, accident or maladjustment of consumer controls.

Short circuiting the equipment will be considered misuse and will cause the product not to be covered by the warranty.